Strategic Analysis of Orange UK The WritePass Journal

Strategic Analysis of Orange UK Chapter 1. Orange Mobile Service and its Context Strategic Analysis of Orange UK Chapter 1. Orange Mobile Service and its ContextKey elements in service deliveryDesigning the serviceImplementing the service:AssumptionsService from a customer’s viewpointSkills and knowledge a customer needNature of competition in the marketTerminals and end-user devicesChapter 2. The Service Supply ChainShared ResourceSoftware architecture and cloud-based configurationChapter 3. Governance StructuresQuality of serviceResponsible for ensuring the serviceSLAs between suppliers for offering this serviceTypes of variabilityAlternative ways to define/measure quality of serviceDealt with problemsProcesses/systems for dealing with faultsChapter 4. Service Management SystemsOrder takingProvision of service to a customerBillingFault managementChapter 5. Risks involved in launching Orange UK mobile serviceRisks during Orange UK design stage prior to its launchOrange’s on-going risks and the ways to be amelioratedChapter 6. Improvements to the ServiceImprove customer serviceImp rove quality of serviceMake change to servicePredict changesChapter 7. ReferenceRelated Chapter 1. Orange Mobile Service and its Context Orange Mobile service contains calling, messaging, information service, mobile entertainment, mobile email, mobile data service, etc. Key elements in service delivery Designing the service Ensuring that:   Customer needs are clearly identified Reasonable expectations are set Services are easy access, responsive, timely and reliable Where possible, some choice is provided for users Those delivering the service have appropriate skills Implementing the service: Ensuring that:   Service delivery is consistent regardless of where or by whom it is delivered Services are simple to understand and receive Services are cost effective Assessing achievement Ensuring that:   Quality of service is regularly reviewed Users have easy right of address for poor quality services There is a programme of continuous improvement Value of the service to customers The main value of Orange mobile service to customers is to provide calling and cost.   Orange provides not only general calling services as other communication companies, but there are also many different styles of calling service for consumers to choose. HD Voice is one of revolutionary technology Orange possesses. There will be a crystal clear HD Voice when customers making phone calls. It is a better, more natural experience, less background noise, taking any strain out of listening, no matter in the street or at the station. Orange also provides conference calling service, which can support talking to up to five people at the same. Definitely, if customers have 3G handsets and in the 3G area, they can also make video calls whenever they want. There are also several types of messaging service for orange users to choose. Orange can guarantee customers sending or receiving photo messages and video messages as fast as text messages. Customers can also use photo messaging to send pictures to their social networking pages. As above, orange provides UK customers a convenient and high quality mobile service. And customers can choose either â€Å"pay monthly† or â€Å"pay as you go† to obtain all the mobile service. No matter using 3G functional benefits or international communications, the price always accounts for a lower level when comparing with the other communication companies in this profession. Therefore, Orange provides a high value mobile service to customers in UK. Assumptions A reasonable assumption for Orange to segment customers is quite important. Customers with different ages, occupations and family status will have different needs and usage of the service. For young people, messaging and mobile data services are their main purpose. For businessman, their main uses are calling services. For overseas students, international calls will be an important part to contact with their family. Some people are mad about music. Some people are sports fans. Some people don’t use mobile phone so much. Orange classifies customers by their different status and demands. With these segmentations, Orange offers different bundling service packages to meet various requirements. Orange also names the different packages with the animals which are very interesting and attractive. Monkey: The customers are mad about music. They can get free tunes and texts on Monkey, plus news, competitions which Orange think customer will like, and offers straight to their phone. Dolphin: The customers love to socialize. They can text, poke or tweet as many times as they like with Dolphin. With their top-up, they can get free text and internet on their phone. Canary: The customers love to chat. They can talk to friends and family for hours on Canary with free evening and weekend calls to any mobile. They can alternatively share great moments with free texts or free photo messaging every evening and weekend. Racoon: The customer in a no nonsense talker. Racoon is a simple, low cost plan thats great for talking and texting. Customer can get lowest call rate of just 12p per minute and send a text for only 12p too. Camel: The customer often calls abroad. They can stay connected with friends and family in more than 50 countries with free minutes on Camel. Plus, even when they run out of their free minutes, they will still get great rates starting from as low as 5p. As above, the five packages will be suitable for most of the customers. Orange also has a lot of other bundling services which satisfied all their customers. Service from a customer’s viewpoint From a customer’s viewpoint, Orange not only offers great services on calling and messaging, but also stands in consumers angle to furnish many humanized services. The most popular one may be the Magic Number. Magic Number is based on an old-fashioned chat but is a new way to â€Å"help you stay in touch with those who matter to you most.† There is another intimate design in all of callings which received a widespread praise Network Performance Promise. Orange is the only network to give customers up to a minute of talk time back, in the unlikely event that youre cut off during a call. It means if the calling between A and B is cut by some reason, and A calls B again within five minutes, Orange will credit 1 minute to A’s account to cover A’s loss just now. Call Barring is also a useful service to users. Customers could block either incoming or outgoing calls whenever they like, and Orange won’t charge for this. Orange Chat and Orange Messenger enable the consumers to enjoy immediate chatting fun as well as BlackBerry mobile service. In the Insurance and protection aspect, Orange Care has exempted customers’ worrying about lost, stolen, damaged or develops a fault on their phones. Orange also provides a useful service named Payforit, which is the trusted payment service developed by Orange and the other networks, and operated and provided by approved payment service providers known as Accredited Payment Intermediaries. Payforit is the easy way to buy goods and services using customer’s mobile phone and charge the amount directly to bill or pre-pay credit. Other services that make consumers to relish are Orange Wednesday, Reserve Tank and Tiny Top Up, ect. Orange customers could buy 2 for 1 cinema tickets and 2 for 1 pizza on Wednesdays. And if someone runs out of his/her credit on the phone and does not have means to top up, he/she could text and call Orange customer service to apply for extra 2.50 pounds to continue the important business. Therefore, in the customer’s viewpoint, Orange provide a series of humanized services to convenience and perfect the whole mobile experience in customer’s daily using. Skills and knowledge a customer need To gain maximum value from the service, customer needs to be familiar with Orange services, know exactly what the service include and choose a most suitable service which is Consistent with their usage. As mentioned, Orange has many kinds of service package for different types of customers. Customers can go to the Orange shop and talk to the salespeople about the service they want. A personalized service will be more emotional and acceptable to customer. Customer can also call to the customer service or visit Orange website to find any latest new service and changes. Subscribing to Orange E-mail tips about their news will be an efficient way. Nature of competition in the market Currently market competition in the communications industry is already very fierce. The core of competition is no longer a contest of mobile communication technology or price, the customer service is the aspect both mobile service companies and consumers most focused on. Nowadays, 3G technology is widespread, and 4G technology is under developing, so there is nearly no technical differences between major communications companies such as O2, Vodafone, Orange, T-Mobile and 3. However, the relatively fixed market structure makes these companies have no much choice space and leeway in the pricing because the cost is little different. Hence, the customer service of a company becomes the most valued quality in consumer’s view. The number of retail stores and the attitude and steps of telephone customer service determine the quality of service of this company. Mobile service companies should divert the competitive focus to the bottom level, which means making more investment in the e xpansion of retail stores, enhanced the function and convenience of telephone services, employee training and so on. By improving these services motioned above to enhance competitiveness. And at the same time, improve customer satisfaction, thereby improve Customer Loyalty. Terminals and end-user devices Handsets are terminals and end-user devices for Orange mobile service. In Orange shops, the display of different kinds of mobile phones and to have a tryout free of charge gives customers an intuitive image about the services. Queries, orders and complaints handling can also be dealing with in Orange shops. It makes customer understanding the service better Chapter 2. The Service Supply Chain As a mature telecommunication company, Orange UK has a complete supply chain in delivering service, which is in order to provide better and more comprehensive mobile services to customers. Therein, Orange cooperates with Cisco and HUAWEI to set up infrastructures, and shares 2G Network with T-mobile to expand the signal coverage, and also cooperates with some handset manufacture, banks, post office, cinema and other companies to Improve and expand the business scope. Orange constructs and operates Retail stores, Telephone customer service and website to provide customers more various and more convenient service. Structure of Orange UK mobile service supply chain As the supply chain show above, Orange cooperates with infrastructure suppliers, such as Cisco and HUAWEI, to construct base stations and lay basic cables. Orange bought large switches and some other core devices from these companies and signed the agreement on the daily operations of the maintenance. In addition, this part cooperation in the supply chain is one of the most basic and important parts which could not be elided in further alternative structures. On October 2010, the merger of Orange and T-Mobile is formal implemented. 30 million customers’ phone will phones would automatically switch to whichever of the two networks has the strongest signal mid-call. And the underlying system is similar to that used when a phone roams on a different network abroad. The first practical benefit from this cooperation is the advantage of network coverage. Though the cooperation at this stage is limited to 2G network, it has been praised by experts and consumers. In addition, this part is one of the alternative structures in the Orange mobile service supply chain. Orange has a long cooperation with many handset manufacturers to provide Orange customers a variety of mobile phones to be paid monthly or â€Å"pay as you go†. There are Blackberry, HTC, Nokia, Motorola, LG, Sony Ericsson and some other brand mobile phones for customers to choose. Customer could get the phone he/she liked for free and enjoy bundling package calling discount if sign a contract to pay monthly. Customer could also choose â€Å"pay as you go† to get phones in a lower price than the market price. The most popular pay monthly plan is iPhone, with which customer can enjoy iPhone applications, music and games by installment payment, greatest experience with low price. As for the SIM only plans, in addition to the variety of different specified packages designed for different groups (introduced in Chapter 1), Orange also provides Orange Business for small and medium companies or groups. On the basis of the general package plans, Orange Business adds free calls and texts between sharers within the group, which is convenience and cheap for business. In addition, various plans are the main service and steady income of Orange, so it could not be elided in further alternative structures. Orange also has other cooperation projects with some companies in other area to get win-win and offer users more services. For example, on Wednesdays, customers can enjoy 2 for 1 in cinemas and Pizza Express; customers can pay by their SIM card account by Payforit; Orange also cooperates with BT Landline to provide home broadband service, ect. In addition, these extra services are alternative structures in the Orange mobile service supply chain. As discussed in the Chapter 1, another important competition factor in the communications industry is customer service. Orange constructs and operates over 300 retail stores in UK and 24 hours telephone customer service system. Retail stores are around the streets in major cities with complete sales system, plenty of mobile phones and other goods and well-trained employees, which can reach customer’s requirement. Services in retail stores are mainly focus on sales, and follow-up services almost rely on the telephone customer service system. Complete automated voice service system can help users solve problems themselves 24 hours. Plenitudinous and well-trained employees ensure the manual telephone service can satisfy customers quickly and accurately. In addition, customer service is too important for a telecommunication company to be elided in the supply chain. Orange also constructs and operates the Orange website to rich the content and ways to service. Customers not only can find all information about Orange, but also can discover many useful functions on Orange website. On the homepage, there are lasted news all over the world, sport matches report, weather information and so on. The mobile entertainment page provide music download and various handset games which come from the cooperation between Orange and some music companies, pc game companies. There is also available for topping up online or ordering new SIM cards through the website. The last but not least, customers can manage their account online including check electronic bills. In addition, Orange website service could be seen as an alternative structure in the supply chain. Shared Resource There are still another two parts of important cooperation in delivering the mobile service, whose controller are banks and post office. Orange sign a contract with a customer must be through a bank to charge the customer monthly. And if someone uses the online top up service it is still related to the cooperation between banks and Orange. But in the telecommunication market, other companies use the same way to charge users, so banks service on mobile phone is shared by financial markets, savings business, lending business, other mobile service companies (such as O2, Vodafone, T-Mobile and 3) and so on. Orange will send paper bill every month to each contract customer by post. And if someone orders a new SIM card online or lost the handset under the insurance, orange also will deliver the package by post. As for the case of sharing resources, post office is roughly same as the Banks, which is share by postal services and also other mobile service companies. It is clearly to find out that banks and post offices are in operation or under the control of national macroeconomic regulation by the government, both banks and post office have strong business management and processing capabilities, and also the Orange only takes a little bit of these sharing resources, so there won’t be any influence on the Orange mobile service by sharing resources on bank and post office business. Software architecture and cloud-based configuration Figure1 [1] Cloud-based configuration would be appropriate as Cloud computing is a model for enabling convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction.[2] Cloud computing provides computation, software, data access, and storage services that do not require end-user knowledge of the physical location and configuration of the system that delivers the services. Parallels to this concept can be drawn with the electricity grid, where end-users consume power without needing to understand the component devices or infrastructure required to provide the service.[3] Cloud computing describes a new supplement, consumption, and delivery model for IT services based on Internet protocols, and it typically involves provisioning of dynamically scalable and often virtualized resources[4][5] Cloud-based Configuration has many advantages. First, cloud-based configuration provides the most reliable and secure data storage center, users do not have to worry about data loss, virus attack and other problems. econdly, the cloud-based configuration requires quite low on the client devices and is most convenient to use. n addition, it is easy to share data and applications between different devices. Finally, cloud-based configuration can reduce operating costs and maximize the commercial interests. As above, Cloud-based configuration would be an appropriate architecture of this service. Chapter 3. Governance Structures Quality of service Quality of service in the field of telephony is formed by 6 primary components: Support, Operability, Accessibility, Retainability, Integrity and Security.[6]  Ã‚  Ã‚   Bit rate, bit error rate, jitter, delay and packet dropping probability should meet the required standard. Voice call quality directly reflects the quality of service. Stable signal should be guaranteed to customers. A communications network forms the backbone of any successful organization. These networks transport a multitude of applications and data, including high-quality video and delay-sensitive data such as real-time voice. The bandwidth-intensive applications stretch network capabilities and resources, but also complement, add value, and enhance every business process. Networks must provide secure, predictable, measurable, and sometimes guaranteed services. Achieving the required Quality of Service (QoS) by managing the delay, delay variation (jitter), bandwidth, and packet loss parameters on a network becomes the secret to a successful end-to-end business solution. Thus, QoS is the set of techniques to manage network resources. [7] Responsible for ensuring the service The QoS is ensured by the Infrastructure. More base stations can provide a better network. Now Orange shared their 2G network with T-mobile. It means Orange customer can use T-mobile network and better to be connected. Central switch(Cisco, HUAWEI) with fast speed and powerful processing capability can also improve the QoS by reducing the packet dropping probability. Orange customer service accesses their network quality by being contacted to the customers directly and getting the feedback. Then Orange RD department solve the problems which are collected by customer service, upgrade the network system and develop new ways to access to the network better. Therefore the quality of service are ensured to meet the standards. SLAs between suppliers for offering this service A Service-Based SLA is needed for offering this service. Service-Based SLA is an agreement for customer to use the service which is delivered by suppliers. It is consist of a definition of services, the levels of availability, warranties, problem management, billing, performance measurement, disaster recovery, customer duties and termination of agreement.[8] Penalties may be agreed upon in the case of non-compliance of the SLA. It is important to note that the agreement relates to the services the customer receives, and not how the service provider delivers that service. Types of variability The basic type of variability is contractual agreement to be changed or terminated. The contract which has been signed between customer and provider would be terminated in certain circumstances. For example, the poor performance of the network and customer service will dissatisfy customers. In this case, Customer has the right to terminated the contract and change to another supplier. Once customer find their usage is always outside of contact allowance, or customer’s status has been changed and need a more suitable bundling package service, they will also want to terminate the current contract and change to a more adaptive contract. To manage the above variability, Orange needs to make a precision performance measurement and keeps improving their network. A patient and efficient customer service will give customer a good impression and increase the customer loyalty. New contract and bundling package service which is advance in time can attract both current customers and potential users. Alternative ways to define/measure quality of service In a telephony system, quality of service can be divided into two parts, â€Å"human† and â€Å"technical†. Human factors include: stability of service, availability of service, delays, user information. Technical factors include: reliability, scalability, effectiveness, maintainability, Grade of Service, etc.[9] QoS is not only referring to the ability to reserve resources, but also referring to the level of quality of service, for example, guaranteed service quality. An alternative definition of quality of service is requirements on a metric that reflects or predicts the subjectively experienced quality. In this context, QoS is the acceptable cumulative effect on subscriber satisfaction of all imperfections affecting the service.[10] Dealt with problems In this case, customer service becomes a great section to do deal with problems. The attitude of the customer service will be a decisive factor. A patient and friendly customer service will be helpful in contacting with customers. Most of customers get confused in automation services during the endless pressing the number keys to find the solution of their problems or to access to the manual service. Establishing an easy way to access to the manual service and reducing the fare rate will be considerate. Submitting the problem via official website or by email is also convenient for customer. Processes/systems for dealing with faults A quick reaction system should be established based on an internal platform. Once a fault has been informed to the customer service, it should be immediately classified to the defined types and passed to the maintenance department. Then the maintenance department can solve the faults according to the priority which is determined by the types of problems. Once the faults has been solved, the details of the faults and the methods used should be recorded in data-base. If the same fault occurs next time, it takes no time to find a solution, instead, just need to check the faults data-base and find the prior method to deal with it. As above, this system provides a quite efficient way to dealing with faults. Chapter 4. Service Management Systems The service management system can be split into four sections, order taking, provision of service to customer, billing, fault management. Order taking Orange customers can order their there service directly from the retail store or over the website. A mature order taking system should have the ability  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   to respond to customers’ requests quickly. The order taking system can show the storage of each retail store. It is a real-time monitor. In some case, once a retail store is out of stock, the nearby store can support it immediately. The system can also make a prediction based on the past sales status and then provide a reasonable sales strategy. Order taking trough Orange website needs to deliver the service in a limit time which is also controlled by the system. The system has an efficient mail order service and attracts and keeps customers. It can also increase accuracy of order details, miss no more sales orders and enhance security. The ultimate aim of the system is to ensure services are accessible to customers. Provision of service to a customer A system is established to support and manage the service provision. Orange customer can contact the call centre, and then call centre will record the request and distribute it to the related department. For store management and work-force management, they offer technician support. For network management, it provides the maintenance and test service and network capacity assignment. The aim of the system is to ensure service in a high quality. Billing Orange provides both paper and electronic bills. It clearly shows the usage of the service and helps customer manager their uses. Billing systems is used to collect information about telephone calls and other services that are going to be billed to the subscriber. It can be divided into two parts, call detail record system and call accounting system.[11] Call detail record system is the computer record produced by a telephone exchange containing details of a phone call that passed through it. It can be used for supporting the operations by providing information on faulty calls, and measures of the amount of traffic taken along particular routes.[12] Call accounting system captures, records, and costs telephone usage events. Call accounting systems can detect outbound and inbound calls, call ring outs, call routings, abandoned calls, and other activities.[13] Orange provides both paper and electronic bills. It clearly shows the usage of the service and helps customer manager their uses. Fault management Fault management system can detect, isolate, and correct malfunctions in Orange network. It can examine and maintain errors. Once a fault appears, the system will send a notification to the network operator. Then it will carry out a series of automatic test to correct the faults. A mature system can automatically correct potential problem-causing conditions and resolve actual malfunctions. Details about the system see above 3.7. Orange has cooperation with other companies which interact with the service management system. For fault management system, if the core switch is broken, it needs experts from the manufacturer to deal with it. A contract about a series of after-sales service is needed. Chapter 5. Risks involved in launching Orange UK mobile service In the past three decades, mobile communication industry has completed development, progress and popularization. The advances in technology, the increase in consumer demand and the exacerbated competition among communications companies made it difficult to estimate the risk about this industry. Not only because it has high requirements for technology updates, but also due to the large customer group leads to the required standards of service quality is inconsistent. Risks during Orange UK design stage prior to its launch Orange UK was founded in 1994. [15] Before that, there were lots of difficulties and risks during the service definition and design stage prior to Orange’s launch. At that time, communications market was underdeveloped, and the market was mainly occupied by landline telephones. The citizen preferred to use public telephones than bought expensive mobile phones themselves. As a beginner, the first risk of Orange was the huge investment on developing Infrastructure, constructing retail stores and telephone customer service, cooperation with other companies to provide service and advertisement. The payback period and the profit were both unsure. Second, the popularization rate of mobile phone was decided by the price of handsets and monthly fee to use, which were big challenges to citizen. Third, O2 UK had been founded for 10 years and already had a complete service system and a fixed customer group; [16] One2One (which is T-Mobile UK now) was launched in September 1993 and had al ready started normal operation; [17] Vodafone is the originator of mobile communication, as early as 1980, began its operation. [18] Hence, as a new company, Orange must faced to the competition and found ways to occupy a certain market share. Finally, there perhaps were unspecified risks in the development. Orange’s on-going risks and the ways to be ameliorated Although orange is now under well functioning and has a complete customer service system, there still are two main risks existing. First, the stability of cooperation with the companies in the service supply chain decides whether the whole mobile service could be continued. Second, more and more fierce competition in the communication market nowadays affects Orange’s profits directly. There are several methods to avoid and reduce these risks. First, accelerate the pace of new technology research. Second, expand the cooperation with T-Mobile from sharing 2G network to 3G network or even other technologies. Third, Increase the quality of mobile service to improve customer satisfaction which is order to improve customer loyalty. Finally, make contingency plans to reduce other potential consequences. Chapter 6. Improvements to the Service Improve customer service Contact with customers on a regular frequency. Collect the feedback from customers and see if they are satisfied with the service. Solve the customers complaints quickly and successfully. Offer as many contact methods as possible and make it easy for customer to contact to Orange. Give customers more than they expect. E-mail them online greeting cards on holidays or birthdays. Always be polite to your customers. Build strong relationships with your customers. Improve quality of service Update the equipment and system to obtain fast speed and high stability. Use new technology to have a high quality service Deal with the fault within a limit time. Make change to service Orange should develop new service to customers which is more suitable for different kinds of customers. Some new bundling package can be set to meet customer’s needs. More cooperation with other companies or organizations Orange can cooperate with other companies to extend their service. An existing example is the cooperation with MSN, Orange customer can use their account to send instant message on their phone with MSN. In this case, Orange can attract more users and keep their existing customers. Predict changes The changes in technology will cause the need for enhancements. Changes from 3G to 4G network is the future of Orange. This new technology will provide customers better service which has more functions and applications. Orange now has an industrial project, â€Å"conquests 2015†, which is involved in four parts, employee pride, networks, customers, international development The aim is to: Offer its employees a beneficial working environment. Increase coverage and bandwidth for both fixed and mobile networks, in both mature and emerging countries. Offer a superior customer experience compared to other operators. Sales are expected to double over the next five years in emerging markets.[14] Finally, Orange plans to grow from close to 200 million customers at present to 300 million by 2015 across its entire footprint. Chapter 7. Reference [1]hill2dot0.com/wiki/index.php?title=Image:G2407_GSM-Architecture.jpg [2]NIST.gov–Computer Security Division–Computer Security Resource Center. Csrc.nist.gov. http://csrc.nist.gov/groups/SNS/cloud-computing/cloud-def-v15.doc.Retrieved 2010-08-2 [3] wikipedia.org/ [4]Gartner Says Cloud Computing Will Be As Influential As E-business. Gartner.com. gartner.com/it/page.jsp?id=707508 Retrieved 2010-08-22. [5] Gruman, Galen (2008-04-07). What cloud computing really means. InfoWorld. infoworld.com/d/cloud-computing/what-cloud-computing-really-means-031 Retrieved 2009-06-02 [6]Defined in 1994 in the ITU-T Recommendation E.800 [7]cisco.com/en/US/products/ps6558/products_ios_technology_home.html [8]An outline of the core elements of an SLA. The Service Level Agreement. sla-zone.co.uk/ [9]Peuhkuri M., IP Quality of Service, Helsinki University of Technology, Laboratory of Telecommunications Technology, 1999. [10]http://en.wikipedia.org/wiki/Quality_of_service [11]http://en.wikipedia.org/wiki/Billing [12]http://en.wikipedia.org/wiki/Call_detail_record [13]http://en.wikipedia.org/wiki/Call_accounting [14]orange.com/en_EN/press/press_releases/cp100705en.jsp [15]http://en.wikipedia.org/wiki/Orange_uk [16]http://en.wikipedia.org/wiki/O2_uk [17]http://en.wikipedia.org/wiki/T-mobile_uk [18]http://en.wikipedia.org/wiki/Vodafone

Drama Susan Glaspells Trifles

Drama Susan Glaspells Trifles The storyline of the play Trifle’s by Susan Glaspell revolves around resolving a murder mystery. The people involved in this murder case include Mr. and Mrs. Wright, a local advocate, a senior police officer, the Hale’s family and the Sheriff’s wife. Much of the Trifle’s addresses the audience nonverbally, utilizing physical and visual cues, which are characteristic of the play.Advertising We will write a custom essay sample on Drama: Susan Glaspell’s Trifle’s specifically for you for only $16.05 $11/page Learn More In the play, Mr. John Wright and his spouse Minnie Foster are not visibly heard. In this case, their character traits can only be derived from comments made by other characters, coupled with their perceptions. According to Mr. Hale, the main suspect in Mr. Wright’s murder is her widow, Foster Minnie. This is attributed to Minnie’s strange behavior as noticed by Mr. Hale during an impromptu v isit to the Wright’s homestead. The manner in which Minnie discloses the news surrounding her husband’s death, i.e. by putting across arguments that he had been strangled to death is what makes it difficult for him to believe her story. In addition, Minnie does not take the expected step to report the death of her husband to the relevant authorities. Together with Mrs. Peters, the Sherriff‘s wife, Mrs. Hale helps in gathering relevant pieces of evidence linking Minnie to John Wright’s murder. In the play, we also get to know the character traits of the Wright’s from other characters. Mr. Wright is in this case portrayed as a principled man, struggling to provide for his family, just like any other responsible family man. It is this firmness on the part of Mr. Wright that can easily make one draw a conclusion that Mrs. Wright had a difficult time to either control or get along with her late husband, thereby making her contemplate murdering her husban d. On the other hand, Minnie Foster is depicted as a quiet but cheerful lady, who previously took active roles in church activities such as choir. Mrs. Hale attributes the change in the cheerful nature of Mrs. Wright to her dissatisfaction in marriage and her desire to get children of her own. This must have made her suffer from stress and depression, hence making her withdraw from active societal matters. In the play, men are depicted as individuals with less concern on matters directly touching on femininity. This is seen when the Sheriff and the County Attorney concentrate their investigations in searching for evidence in the farmhouse and not the entire home, despite having Minnie Foster as the main suspect.Advertising Looking for essay on art and design? Let's see if we can help you! Get your first paper with 15% OFF Learn More Mrs. Wright is also described as a lady who enjoyed singing prior to her marriage. This probably explains why she had the two bi rds, canaries and the quilt which also liked singing. Despite being perceived as a major source of joy, companionship and inspiration to Mrs. Wright, they may have been regarded as nuisances to Mr. Wright, who is suspected to have killed them. From the evidence piled by Mrs. Hale and Mrs. Peters, the manner in which John Wright had been murdered is quite similar to the manner in which the birds were killed. This makes Minnie Foster a key suspect in the murder case i.e. she might have killed her husband to revenge the loss of her birds. Mrs. Peters and Mrs. Hale wished to protect Mrs. Wright by trying to conceal some pieces of evidence linking her to her husband’s murder. However, after presenting their hints to the investigators, their views and investigations were ignored by the police, making it more difficult for them to resolve the murder mystery. The end of the play leaves the audience in suspense in that it does not clearly tell us whether Mrs. Wright was actually guilt y for the murder, or whether the two women presented their findings to the officers investigating the crime. This kind of ending is characteristic of most plays in that it enables the audience to draw individual conclusions, depending on their interpretation and understanding of the play’s major themes.

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Writing Assignment - State of the Union - Essay Example Therefore, this is the work of the Senate but he points out that it has failed to do so. The President claims that he will use all his powers to make sure that the systems work as required and promises that this will happen by the end of the year. In his proposal, he tells the chairman of the House committee to prepare a bill that is aimed to measure those crossing the US border illegally. The bill targets to improve the equipment and the technology employed at the Southwest border. As a response to the proposed law, Sen. Ron Johnson (R., Wis.) a Republican, who also is the incoming House chair points out that; there was an anticipation of advancing the border legislation with the aim of providing additional fencing, surveillance, bettering visa tracking technology and enforcing the workforce related to this department. The enforcement should be done by making the use of e- verify mandatory, coming up with a system for employers to check the validity of their potential employees being in the USA soil. The senator points out that, the stated measures would be a vital and important component of any prospected immigration reform like the one stated by the president in his proposal. Again, the president points out that, including specific border targets for security improvement is vital in ensuring an evident progress on the run to reforming immigration practices in the US. The president also says that, there is the need to improve the U.S worker programs so as to address the rising demand for workers from outside the country. These workers come into USA country to fill both high and low skill positions that the Americans workers lack. In his proposal to the Congress, the president also addresses the issue of immigration. He points out that, several reforms should be employed so that the tax collection process in the USA is streamlined. The president talked about

Project and homework Essay Example | Topics and Well Written Essays - 1000 words

Project and homework - Essay Example > 30. Under the assumption that the population is distributed normally a two sample z test for independent samples with unknown ÏÆ'1 and ÏÆ'2 is suggested. The above mentioned test is used to test the difference between the means of two populations. The standardized test statistics is, The computed T-statistics and p-value with 5% level of significance and critical value t(0.05, 82) = 1.98, are exhibited in table 1.1. The computation is done under the assumption of unequal variances due to the observed difference of respective values in descriptive statistics (table 1.0) between both the samples. 2) Columns containing data are OLD, NEW. This data contains information showing the amount of sales for 15 stores both before and after new shelf facings were installed. You suspect and wish to prove that the mean sales with the new facings is different from the mean sales under the old facings. The samples are considered as dependent due to the fact that they are related to same population. The population standard deviations of the both the samples are unknown. The sample sizes are considered to be small i.e. < 30. Under the assumption that the population is distributed normally a paired sample t-test is suggested. The above mentioned test is used to test the difference between the means of two dependent samples. The standardized test statistics

The Issue of Junk Food Essay Example for Free

The Issue of Junk Food Essay To a great degree, the over consumption of junk food has become the root cause of an untold number of problems that have manifested in the public. In a way, it is because of the public’s seeming addiction to junk food that aid weight and health related problems that these problems are as common as they are today. In order to understand when junk food becomes dangerous, one needs to look at what exactly junk food is and how to eliminate it from a person’s diet. see more:short speech on junk food   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Junk is essentially food that is processed and loaded with fat and sugar. An example of processing includes the bleaching of brown flower to white flour and, accordingly, the replacement of natural sugars with refined white sugar. The main purpose for this process is not to better the food, but to keep the food on the shelf longer without the food spoiling. In other words, the profit motive is what directs companies to release such manufactured food to the public.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   When food is removed from its natural state and processed for a longer shelf life, many of the nutrients that such food is intended to deliver is eliminated. Furthermore, the food’s additives drive the calorie count of the food way up. So, before eating a steady diet of junk food that is high in sugar and fats, one needs to realize that it will surely lead to obesity.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   So, it is best for the public to avoid these types of food for the betterment of the public’s health. The public, however, is usually attracted to the refined taste (and excessive marketing campaigns) of junk food so they react accordingly and purchase junk food products. It also helps the junk food industry that natural products are usually much higher in price and harder to find at convenience stores. While no one wants to play follow the obese leader, most people are unfamiliar with healthy habits because they have never been exposed to such habits before. So what should people do to avoid the problem of junk food addiction? First, the public must recognize the fact that junk food is real bad for diet and health and to adopt a zero tolerance policy towards junk food. If purchasing higher quality food is what is required, then the person make special preparations in order â€Å"stockpile† quality food in the ‘fridge after a shopping trip rather than purchase from low grade fast food shops while on the run.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   In order for junk food to lose its hold on the United States’ public, the public must reject eating junk food as a regular staple of diet. This would require a great change on the part of the public’s perception of junk food and that is a daunting task.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   To a great degree, it would be helpful if the government cracked down on the very irresponsible behavior that large food companies have been responsible for. However, our society is one that seems to be very adverse to regulation and this is why there has been little leeway in making large food corporations pay for the damage they have inflicted. Of course, there have been court challenges that were lost because the existed the belief that people had developed obesity and health problems because they lacked a certain level of personal responsibility.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Regardless of where one sits on the issue of junk food diets, virtually no one can deny that it is a person’s individual responsibility to eat properly and avoid food that is terrible for the body. Yes, there are huge advertising campaigns designed to present people with all the benefits of junk food. However, it is unfair to say that such media campaigns are pure brainwashing. In order to do that, one would have to assume that the public is fairly unintelligent to fall for it. Unintelligent? No. Undisciplined? Yes.

A Concussion is No Laughing Matter Essay examples -- Exploratory Essay

A Concussion is No Laughing Matter It’s something we see it in cartoons all the time; one character gets bonked on the head and stars are suddenly floating in the air with the cartoon having a dazed look. However, only seconds later the cartoon is back up and back in action. This may seem funny on the latest saga of Tom and Jerry or Coyote and Roadrunner, but it’s not so funny in real life. Seeing stars, feeling dazed, and losing consciousness may be a type of brain injury called a concussion. A concussion, simply put, is a temporary loss of normal brain function caused by a sudden jolt or blow to the head. Concussions and other types of brain injuries are fairly common. According to the Brain Injury Association of America, â€Å"every 21 seconds, someone in the United States suffers from a brain injury.† Most doctors consider concussions as a mild form of brain injury because they are usually not life threatening (cdc.gov). Even so, the effects of concussions can be serious. Any blow to the head can warrant a concussion. Sport accidents, falls, fights, and car accidents are th... A Concussion is No Laughing Matter Essay examples -- Exploratory Essay A Concussion is No Laughing Matter It’s something we see it in cartoons all the time; one character gets bonked on the head and stars are suddenly floating in the air with the cartoon having a dazed look. However, only seconds later the cartoon is back up and back in action. This may seem funny on the latest saga of Tom and Jerry or Coyote and Roadrunner, but it’s not so funny in real life. Seeing stars, feeling dazed, and losing consciousness may be a type of brain injury called a concussion. A concussion, simply put, is a temporary loss of normal brain function caused by a sudden jolt or blow to the head. Concussions and other types of brain injuries are fairly common. According to the Brain Injury Association of America, â€Å"every 21 seconds, someone in the United States suffers from a brain injury.† Most doctors consider concussions as a mild form of brain injury because they are usually not life threatening (cdc.gov). Even so, the effects of concussions can be serious. Any blow to the head can warrant a concussion. Sport accidents, falls, fights, and car accidents are th...

Geography Coursework

Pickering is a historic market town located in North Yorkshire, between York and the North Yorkshire coast. Pickering has many tourist attractions like, the steam railway, Pickering castle, the market and the countryside. It is the gateway to the North York Moors National Park, with its appealing scenery. We are interested to find out what it is that specifically attracts tourists to that area. This is a map of Pickering along with the attractions of Pickering Two groups took a geography trip to Pickering on two separate days and. Both groups created their own questionnaires and we asked random members of the public these questions. These are some of the questions we asked people while we were in Pickering. Once we had received our results from our questionnaires we compared them with the other group's results 1.Do you live in: A. Pickering B. the area around Pickering C. or are you a tourist 2.What would you say is the main tourist attraction A. The castle B. The steam railway C. The countryside 3. What method of transport did you use to get here today A. Walk B. Car C. Bus D. Other 4. How long did it take you to travel here today A. Less than 15 minutes B. 15 minutes – 1 hour C. 1 hour + 5. If you are local: Do you do most of your shopping in Pickering I Yes ii No 6. If you are a tourist: A Is this your first visit to Pickering I Yes ii No B. Would you visit Pickering again Table A Where people live Wednesday Thursday Pickering 58% 52% Around Pickering 26% 18% Tourists 16% 30% With these results you can clearly see that a majority of the interviewees were mainly from Pickering. This is somewhat unexpected as Pickering relies on tourists to visit the area. I think the groups went at the wrong time of year because if we went during the school holidays then you should see that there would be an increase in the number of tourists because they would have the time off school and work. : Diagram A My first hypothesis is that on the day that I went on the trip to Pickering I thought there were more local people than tourists. I can prove this with my results from Diagram A and Table A from our questionnaires we asked. However if we had visited Pickering on the market day then we would have seen an increase in the number of local people as the market would attract more local people rather than tourists. Table B The main tourist attraction Wednesday Thursday Castle 12% 15% Steam railway 64% 55% Countryside 17% 15% Other 7% 15% Diagram B The results above show that the on both days the steam railway is the favoured tourist attraction with the majority of the percentage. These results are not exactly unexpected for the reason that the steam railway travels through the countryside so people would still catch a glimpse of the countryside, but because they are on the steam railway they would maybe think that the attraction they are seeing is the steam railway when actually they are viewing the countryside as well. This is a picture of the favourite tourist attraction the steam railway. With my second hypothesis I can say that people preferred the steam railway to the other attractions. I can show this with Diagram B and Table B for the reason that my results show that on Wednesday 64% of people preferred the railway and on Thursday 55% of people favoured the steam railway to the other attractions. Table C Transport Wednesday Thursday Walk 20% 30% Car 56.5% 36% Bus 14.5% 18% Steam train 6.5% 10% Other 3% 6% With these figure we have collated you can clearly see that the main method of transport was the car. This isn't surprising seen as people rely too much on cars at present, with the majority of people owning one. This is surprising seen as the main tourist attraction is the steam railway so they must have left their cars in the car park while they travelled on the steam railway. After the car, walking was next on both days. With the groups both going during school time and not in a holiday, there would have been more interviewees that are local to the area of Pickering and would have been able to walk there. My group's results were: Diagram C. For the third hypothesis I can say that the favoured method of transport would be the car. I can back this up with Diagram C and Table C because 56.5% used a car on Wednesday and 36% on Thursday. However on Thursday only 36% travelled by car which maybe suggest that on Thursday there were more local people in Pickering but if you look at my results they show that on Wednesday there were more local people in Pickering. Diagram D Table D Travelling time Wednesday Thursday Less than 15 minutes 48% 42% 15 minutes- 1 hour 31% 36% More than 1 hour 21% 22% On both days it took more people less than 15 minutes to travel into Pickering. The majority of people took less than 15 minutes to travel to Pickering. This is mainly because most of the interviewees were from Pickering and the area around Pickering. This is surprising as Pickering is a tourist town and most of the people we asked were either from Pickering or the area around Pickering and were not actually tourists. My fifth hypothesis is that with the travelling time I can say that a majority of people questioned on both days were from Pickering as it took them less time to travel into Pickering. I can back this up with the results from Table D and Diagram D which both say that the people questioned took 15 minutes or less to travel into Pickering. We also asked people whether they did most o their shopping in Pickering. Our results were; Diagram E These results show that most of the interviewees didn't do most of their shopping in Pickering. This isn't surprising as Pickering doesn't have a major shopping store or any big name stores. So the local people will have to travel out of Pickering to buy all of the luxury items. But the shops that Pickering has are selling the basic goods. With these results they show that a majority of people on both days do their shopping outside of Pickering. Table E Do you do most of your shopping in Pickering? Wednesday Thursday Yes 33% 44% No 67% 56% These results show that most of the interviewees didn't do most of their shopping in Pickering. This isn't surprising as Pickering doesn't have a major shopping store or any big name stores. So the local people will have to travel out of Pickering to buy all of the luxury items. But the shops that Pickering has are selling the basic goods. With these results they show that a majority of people on both days do their shopping outside of Pickering. My sixth hypothesis is that I can say that the people questioned would rather do their shopping outside of Pickering and I can establish this with Table E and Diagram E with both of these showing that people prefer shopping outside of Pickering. Along with only 33% on Wednesday and 44% on Thursday saying they do most of their shopping in Pickering. Table F Is this your first visit to Pickering? Wednesday Thursday Yes 12% 33% No 88% 67% Diagram F Most of the interviewees said that this wasn't their first visit to Pickering. I think with this question we should have asked if they were a tourist or not. That way we would have had a better idea of who were tourists and who were local to the area this way we would have had different results from the people we interviewed. With a lot of people saying that it wasn't their first visit to Pickering shows that if they were tourists then they enjoyed visiting Pickering and they decided to travel there again. For my seventh hypothesis I can say that people the people questioned had visited Pickering before and as a consequence of this they visited Pickering again. I can prove this with my Table F and Diagram F. Table F shows that on both days a majority of people had visited Pickering before. However there were a small number of people who hadn't visited Pickering before. I think that if people said that it was their first visit to Pickering then we should have asked them if they enjoyed their time in Pickering and if they would visit the area again. Diagram G Table G Would you visit Pickering again? Wednesday Thursday Yes 96.5% 82% No 3.5% 18% With these sets of results they show that a lot of the people questioned said that they would visit Pickering again. That shows that Pickering is a pleasant place and is a delightful experience. It seems that on Thursday there were more people that wouldn't visit Pickering so maybe the people on Thursday thought that Pickering wasn't an enjoyable place to visit. Whereas Wednesday's results prove that people visiting Pickering was satisfied with the area. My eighth hypothesis is that I'm able to say that given the chance people would visit Pickering again. I can provide evidence to this with Table G and Diagram G which both say that the majority of people enjoyed their visit to Pickering and would take another trip to the town of Pickering A semi-conclusion would be that a majority of people on both days was fond of Pickering and many of the interviewees had visited Pickering before our visit there and would gladly visit again. Although, there isn't a large shopping centre nearby to attract the tourists or for the locals to do their shopping, people still flock to Pickering for the market on Wednesdays and the steam railway. A lot of people who had travelled to Pickering didn't travel for a lengthy amount of time which suggests that a lot of people who were visiting Pickering were from nearby and didn't have to travel very far. Recently I took a trip with a few of my class-mates to Beverley and asked people there the same questionnaire with a few alterations. We did that so that we could compare the results from Pickering to those of Beverley. We found that a majority of people asked were from the area around Beverley unlike that of people asked in Pickering as most of them were from Pickering itself. Unlike the Pickering survey, were over half the people asked didn't do their shopping in Pickering. The Beverley survey recorded that half of the people in question did their shopping in Beverley. We asked if people would visit the designated town again given the choice and in Pickering there was a few people who said no but in Beverley everybody in question would visit Beverley again. To conclude my study I can say that the reason people are specifically attracted to Pickering is that most people are interested in the steam railway or the market which are both located in Pickering. Where as, in Beverley people were attracted to visiting Beverley because they were visiting or have visited Beverley Minster. A few ways in which I could have improved my study is that I could have included a plan of the shops and businesses of Pickering. Also, I could have written about the shops and businesses and say if they were high, medium or low order businesses. I could have also asked more people the questionnaire which would have made a difference to my results. Also I could have visited Pickering or Beverley on multiple days and then compared the results to see what differences there would be and I could compare each day with one another.

Marketing Research

Are people aware who Jim Mitchell is? Do people know Jim Mitchell intentions/goals for running? Who are the other candidates running for governor? How many registered voters are in the state? On a scale from 1-10, what is your intention on voting? 2. The purpose of the research project should assess whether the company should change the product line and focus more toward the young buyer generation. What is the buying power for the young generation? 3. A.The research purpose of this study should show why Crystal-Clear Lens has not en able to obtain breakable sales after being in the market for more than 5 years. B. The research purpose comprises an understanding between the manager and the researcher of identifying problems or opportunities that need to be studied, decision alternatives that need to be evaluated, and users of the research results. The research objective is a statement of what information Is needed. In this case, the purpose of the research Is to show why the reasons w hy the company has not been able to meet sales/breakable.The research objective will provide a solution/ opportunity to the problem. C. Are people aware of Crystal-Clear Lens? Is there any coupons being offered for first time customers? Does Crystal-Clear Lens have any partnerships with opticians? Is Crystal-Clear Lens offering express mail? What customers are you targeting? D. Hypothesis: If people are not aware of Crystal-Clear Lens, advertising to customers will be a good Idea to create awareness. Hypothesis: Coupons are a great Incentive to get people to go to your store.Customers love the Idea of getting a good deal. Chapter 4 4. Moving forward with the exploratory study, I would use qualitative research to show how the new, automatic Inventory control procedure will be beneficial for the company. I would ask the following questions: How can our service be Improved? What are some ways we can manage production effectively? 10. I think the descriptive design would be the most app ropriate for this case. Research purpose: The purpose of the study Is to show If the new flavored Ice cream will be a successful product.Research questions: What kind of Ice cream does the premium market buy and who buys our brand? What Is our current Image? Where do people buy our products? Hypothesis: Older people buy our brand, whereas the younger generation buy from competitors. Marketing Research By chunkymunky726 1. Are people aware who Jim Mitchell is? Research objective is a statement of what information is needed. In this case, the purpose of the research is to show why the reasons why the company has not been will be a good idea to create awareness.Hypothesis: Coupons are a great incentive to get people to go to your store. Customers love the idea of getting a good deal. Show how the new, automatic inventory control procedure will be beneficial for the company. I would ask the following questions: How can our service be improved? Purpose: The purpose of the study is to sho w if the new flavored ice cream will be a successful product. Research questions: What kind of ice cream does the premium market buy and who buys our brand? What is our current image? Marketing Research Are people aware who Jim Mitchell is? Do people know Jim Mitchell intentions/goals for running? Who are the other candidates running for governor? How many registered voters are in the state? On a scale from 1-10, what is your intention on voting? 2. The purpose of the research project should assess whether the company should change the product line and focus more toward the young buyer generation. What is the buying power for the young generation? 3. A.The research purpose of this study should show why Crystal-Clear Lens has not en able to obtain breakable sales after being in the market for more than 5 years. B. The research purpose comprises an understanding between the manager and the researcher of identifying problems or opportunities that need to be studied, decision alternatives that need to be evaluated, and users of the research results. The research objective is a statement of what information Is needed. In this case, the purpose of the research Is to show why the reasons w hy the company has not been able to meet sales/breakable.The research objective will provide a solution/ opportunity to the problem. C. Are people aware of Crystal-Clear Lens? Is there any coupons being offered for first time customers? Does Crystal-Clear Lens have any partnerships with opticians? Is Crystal-Clear Lens offering express mail? What customers are you targeting? D. Hypothesis: If people are not aware of Crystal-Clear Lens, advertising to customers will be a good Idea to create awareness. Hypothesis: Coupons are a great Incentive to get people to go to your store.Customers love the Idea of getting a good deal. Chapter 4 4. Moving forward with the exploratory study, I would use qualitative research to show how the new, automatic Inventory control procedure will be beneficial for the company. I would ask the following questions: How can our service be Improved? What are some ways we can manage production effectively? 10. I think the descriptive design would be the most app ropriate for this case. Research purpose: The purpose of the study Is to show If the new flavored Ice cream will be a successful product.Research questions: What kind of Ice cream does the premium market buy and who buys our brand? What Is our current Image? Where do people buy our products? Hypothesis: Older people buy our brand, whereas the younger generation buy from competitors. Marketing Research By chunkymunky726 1. Are people aware who Jim Mitchell is? Research objective is a statement of what information is needed. In this case, the purpose of the research is to show why the reasons why the company has not been will be a good idea to create awareness.Hypothesis: Coupons are a great incentive to get people to go to your store. Customers love the idea of getting a good deal. Show how the new, automatic inventory control procedure will be beneficial for the company. I would ask the following questions: How can our service be improved? Purpose: The purpose of the study is to sho w if the new flavored ice cream will be a successful product. Research questions: What kind of ice cream does the premium market buy and who buys our brand? What is our current image? marketing research marketing research Marketing Research Are people aware who Jim Mitchell is? Do people know Jim Mitchell intentions/goals for running? Who are the other candidates running for governor? How many registered voters are in the state? On a scale from 1-10, what is your intention on voting? 2. The purpose of the research project should assess whether the company should change the product line and focus more toward the young buyer generation. What is the buying power for the young generation? 3. A.The research purpose of this study should show why Crystal-Clear Lens has not en able to obtain breakable sales after being in the market for more than 5 years. B. The research purpose comprises an understanding between the manager and the researcher of identifying problems or opportunities that need to be studied, decision alternatives that need to be evaluated, and users of the research results. The research objective is a statement of what information Is needed. In this case, the purpose of the research Is to show why the reasons w hy the company has not been able to meet sales/breakable.The research objective will provide a solution/ opportunity to the problem. C. Are people aware of Crystal-Clear Lens? Is there any coupons being offered for first time customers? Does Crystal-Clear Lens have any partnerships with opticians? Is Crystal-Clear Lens offering express mail? What customers are you targeting? D. Hypothesis: If people are not aware of Crystal-Clear Lens, advertising to customers will be a good Idea to create awareness. Hypothesis: Coupons are a great Incentive to get people to go to your store.Customers love the Idea of getting a good deal. Chapter 4 4. Moving forward with the exploratory study, I would use qualitative research to show how the new, automatic Inventory control procedure will be beneficial for the company. I would ask the following questions: How can our service be Improved? What are some ways we can manage production effectively? 10. I think the descriptive design would be the most app ropriate for this case. Research purpose: The purpose of the study Is to show If the new flavored Ice cream will be a successful product.Research questions: What kind of Ice cream does the premium market buy and who buys our brand? What Is our current Image? Where do people buy our products? Hypothesis: Older people buy our brand, whereas the younger generation buy from competitors. Marketing Research By chunkymunky726 1. Are people aware who Jim Mitchell is? Research objective is a statement of what information is needed. In this case, the purpose of the research is to show why the reasons why the company has not been will be a good idea to create awareness.Hypothesis: Coupons are a great incentive to get people to go to your store. Customers love the idea of getting a good deal. Show how the new, automatic inventory control procedure will be beneficial for the company. I would ask the following questions: How can our service be improved? Purpose: The purpose of the study is to sho w if the new flavored ice cream will be a successful product. Research questions: What kind of ice cream does the premium market buy and who buys our brand? What is our current image?

Comment, Suggestion, and Feedback

Comment, Suggestion, and Feedback Comment, Suggestion, and Feedback Comment, Suggestion, and Feedback By Maeve Maddox A reader asks about these three words: I was wondering about the differences between comment, suggestion, and feedback. They often seem to be used interchangeably. I would like to know how to use each word appropriately in different contexts.    Here are the relevant definitions of these words in the context of social media: comment noun: a remark or criticism on or upon anything. suggestion noun: an idea or thought suggested, a proposal. feedback noun: information about the result of a process, experiment, etc. The word comment has the broadest application because a comment can contain a suggestion or provide feedback. The comments that follow the posts on this site provide examples of all three terms. Comment Carnival – The word derives from a phrase meaning â€Å"the putting away of flesh†Ã¢â‚¬ ¦ as in the fasting from meat as Christians [according to traditional dogma] are supposed to do during Lent. It became an event of feasting and revelry because it’s the last chance for the next 6 weeks to indulge in that delicious pot roast, steak dinner, or other self-gratifications. The reader has added information relating to a post about words derived from a Latin word meaning flesh. This kind of comment enriches the site by expanding the post in a relevant manner. Suggestion Could you also clarify and explain the origins of â€Å"chalk it up†. I’ve also seen â€Å"chock it up† which I assume is an error.   I’ve also heard â€Å"chop it up† in the same context. This reader, in commenting on the post about chock-full, has made a suggestion for a future post. Such suggestions keep me supplied with topics. Feedback I think your spelling of cockeyeed is incorrect.  I think it is spelled cockeyed. (minus one e) Feedback can be positive or negative. Comments that express agreement or appreciation let writers know they’re on the right track with their intended audience. Comments that point out errors or ambiguity enable the writer to improve a published post. NOTE: I like to receive feedback that points out typographical errors by way of email, rather than in the open comments section- and not just to minimize my embarrassment. When the error has been corrected in the post, the comment remains as a distraction to future readers. The figurative use of feedback derives from a technical term relating to electronics: feedback noun: The return of a fraction of the output signal from one stage of a circuit, amplifier, etc., to the input of the same or a preceding stage, â€Å"positive feedback† tending to increase the amplification; â€Å"negative feedback† tending to decrease the amplification. Also, a signal so returned. I’ll take this opportunity to thank my readers for all three- comments, suggestions, and feedback. They are and have been of tremendous benefit to me, as a blogger and as a student of English. Related post: Comment Etiquette Want to improve your English in five minutes a day? Get a subscription and start receiving our writing tips and exercises daily! Keep learning! Browse the Vocabulary category, check our popular posts, or choose a related post below:Comma After i.e. and e.g.20 Words Meaning "Being or Existing in the Past"The 7 Types of Possessive Case

Biography of Pancho Villa, Mexican Revolutionary

Biography of Pancho Villa, Mexican Revolutionary Francisco Pancho Villa (born  Josà © Doroteo Arango Armbula; June 5, 1878–July 20, 1923) was a Mexican revolutionary leader who advocated for the poor and land reform. He helped lead the Mexican Revolution, which ended the reign of Porfirio Dà ­az and led to the creation of a new government in Mexico. Today, Villa is remembered as a folk hero and a champion of the lower classes. Fast Facts: Pancho Villa Known For: Villa was a leader of the Mexican Revolution, which overturned the government of Mexico.Also Known As: Josà © Doroteo Arango Armbula, Francisco VillaBorn: June 5, 1878 in San Juan del Rà ­o, Durango, MexicoParents: Agustà ­n Arango and Micaela ArmbulaDied: July 20, 1923  in Parral, Chihuahua, MexicoSpouse(s): Unknown (according to legend, he was married more than 70 times) Early Life Pancho Villa was born Josà © Doroteo Arango Armbula on June 5, 1878. He was the son of a sharecropper at the hacienda in San Juan del Rio, Durango. While growing up, Pancho Villa witnessed and experienced the harshness of peasant life. In Mexico during the late 19th century, the rich were becoming richer by taking advantage of the lower classes, often treating them like slaves. When Villa was 15, his father died, so Villa began to work as a sharecropper to help support his mother and four siblings. One day in 1894, Villa came home from the fields to find that the owner of the hacienda intended to have sex with Villas 12-year old sister. Villa, only 16 years old, grabbed a pistol, shot the owner of the hacienda, and then took off for the mountains. Exile From 1894 to 1910, Villa spent most of his time in the mountains running from the law. At first, he did what he could to survive by himself. By 1896, however, he had joined up with some other bandits and become their leader. Villa and his group of bandits would steal cattle, rob shipments of money, and commit other crimes against the wealthy. Because he stole from the rich and often shared his spoils with the poor, some saw Villa as a modern-day Robin Hood. It was during this time that Doroteo Arango began using the name Francisco Pancho Villa. (Pancho is a common nickname for Francisco.) There are many theories as to why he chose that name. Some say it was the name of a bandit leader he had met; others say it was Villas fraternal grandfathers last name. Villas notoriety as a bandit and his prowess at escaping capture caught the attention of men who were planning a revolution against the Mexican government. These men understood that Villas skills would make him an excellent guerilla fighter during the revolution. Mexican Revolution Since Porfirio Diaz, the sitting president of Mexico, had created many of the current problems for the poor and Francisco Madero promised change for the lower classes, Pancho Villa decided to join Maderos cause and agreed to be a leader in the revolutionary army. From October 1910 to May 1911, Pancho Villa was a very effective military leader. However, in May 1911, Villa resigned from command because of differences he had with another commander, Pascual Orozco, Jr. Orozco Rebellion On May 29, 1911, Villa married Maria Luz Corral and tried to settle into a quiet domestic life. Unfortunately, though Madero had become president, political unrest again appeared in Mexico. Orozco, angered by being left out of what he considered his rightful place in the new government, challenged Madero by starting a new rebellion in the spring of 1912. Once again, Villa gathered troops and worked with General Victoriano Huerta to support Madero in quashing the rebellion. Prison In June 1912, Huerta accused Villa of stealing a horse and ordered him to be executed. A reprieve from Madero came for Villa at the very last minute, but Villa was still remitted to prison. He remained in prison from June 1912 to when he escaped on December 27, 1912. More Fighting and Civil War By the time Villa escaped from prison, Huerta had switched from a Madero supporter to a Madero adversary. On February 22, 1913, Huerta killed Madero and claimed the presidency for himself. Villa then allied himself with Venustiano Carranza to fight against Huerta. He was extremely successful, winning battle after battle during the next several years. After Villa conquered Chihuahua and other northern areas, he spent much of his time reallocating land and stabilizing the economy. In the summer of 1914, Villa and Carranza split and became enemies. For the next several years, Mexico continued to be embroiled in a civil war between the factions of Pancho Villa and Venustiano Carranza. Raid on Columbus, New Mexico The United States took sides in the battle and supported Carranza. On March 9, 1916, Villa attacked the town of Columbus, New Mexico. His was the first foreign attack on American soil since 1812. The United States sent several thousand soldiers across the border to hunt for Villa. Though they spent over a year searching, they never caught him. Peace On May 20, 1920, Carranza was assassinated and Adolfo De la Huerta became the interim president of Mexico. De la Huerta wanted peace in Mexico, so he negotiated with Villa for his retirement. Part of the peace agreement was that Villa would receive a hacienda in Chihuahua. Death Villa retired from revolutionary life in 1920 but had only a short retirement, for he was gunned down in his car on July 20, 1923. He was buried in Parral, Chihuahua. Legacy For his role in the Mexican Revolution, Villa became a folk hero. His life has inspired numerous films, including The Life of General Villa, Viva Villa!, and Pancho Villa Returns. Sources Katz, Friedrich.  The Life and Times of Pancho Villa. Stanford University Press, 1998.Knight, Alan.  The Mexican Revolution: A Very Short Introduction. Oxford University Press, 2016.McLynn, Frank.  Villa and Zapata: A History of the Mexican Revolution. Basic Books, 2008.

Finial Summary Essay Example | Topics and Well Written Essays - 500 words

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Question 3&4 Assignment Example | Topics and Well Written Essays - 500 words

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